Contact information

DBX Mobility is committed to providing clear and accessible contact information for customers, partners, and regulatory purposes. This policy outlines how to contact us and how communications are handled.

Company Contact Details

Business Name: DBX Mobility Ltd
Email: info@dbxmobility.uk
Telephone: 0330 133 9468
Website: www.dbxmobility.uk

Additional contact details may be provided on specific order confirmations, invoices, or official correspondence where required.

Customer Enquiries

Customers are encouraged to contact us via email or telephone for all general enquiries, including product information, orders, delivery, warranty, returns, and VAT relief queries. Communications are monitored during normal business hours, and we aim to respond as promptly as possible.

Order-Related Communication

Order updates, confirmations, delivery notifications, and important service communications are sent electronically using the contact details provided at checkout. Customers are responsible for ensuring their contact information is accurate and up to date.

Regulatory and Legal Contact

Official correspondence from regulatory bodies, suppliers, or partners should be directed to our primary business email address unless an alternative contact has been formally provided in writing.

Data Protection

All contact information submitted to DBX Mobility is handled in accordance with our Privacy Policy and applicable data protection legislation. Contact details are used solely for legitimate business and customer service purposes.

Changes to Contact Information

DBX Mobility reserves the right to update its contact information at any time. Any changes will be reflected on our website without prior notice.