VAT Relief

DBX Mobility provides VAT relief to eligible customers purchasing qualifying mobility equipment. This policy explains who can claim VAT relief, what products are eligible, and how the process works.

What Is VAT Relief

VAT relief allows individuals with certain long term illnesses or disabilities to purchase specific mobility products without paying Value Added Tax. VAT relief is governed by HM Revenue and Customs (HMRC) and is available only when all eligibility criteria are met.

Eligible Conditions

To qualify for VAT relief, the customer must have a physical or mental impairment that has a substantial and long term effect on their ability to carry out everyday activities. VAT relief is also available for individuals with a long term medical condition or illness. HMRC does not allow VAT relief for temporary conditions.

Eligible Products

VAT relief may be applied to mobility products specifically designed to assist individuals with disabilities or long term mobility needs. This includes, but is not limited to, powerchairs, mobility scooters, and related mobility equipment sold by DBX Mobility. VAT relief cannot be applied to general consumer goods or products not intended for disability assistance.

How to Claim VAT Relief

To apply VAT relief at checkout, customers must complete a simple declaration confirming eligibility. The declaration form requires basic information, including the customer’s name, address and confirmation of the medical condition or disability that qualifies for VAT relief. No medical evidence or GP note is required, but customers must provide accurate information.

VAT Relief for Third Parties

A family member, carer or representative may complete the VAT relief declaration on behalf of an eligible individual, provided the information given is accurate and the purchase is made for that named person’s personal use.

When VAT Relief Cannot Be Applied

VAT relief cannot be granted if:

  • The customer does not complete the VAT relief declaration

  • The purchase is for business or commercial use

  • The customer does not meet the HMRC eligibility criteria

  • The product is not eligible for VAT relief under HMRC guidance

In these cases, VAT will be applied at the standard rate.

Record Keeping

DBX Mobility is required by HMRC to retain VAT relief declarations for audit and compliance purposes. By completing a declaration, customers provide permission for DBX Mobility to store this information securely. Information will be kept only for the period required by HMRC regulations.

False Declarations

Providing false information in order to claim VAT relief is an offence under HMRC regulations. Customers who knowingly submit incorrect declarations may be charged VAT retrospectively and may face penalties imposed by HMRC.

Contact

If you have questions regarding VAT relief eligibility or need assistance completing a declaration, please contact us at info@dbxmobility.uk before placing your order.